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Returns and exchanges
An item that was available when you placed your order may sometimes be sold out at the time your order is prepared. When this happens, we do our best to substitute the item with a similar product.
When a substitution is made, the price of the original item ordered is charged if the substitution product costs more. However, if the price of your replacement product is less than your original selection, you will be charged the lower price of the replacement product instead.
If you're unhappy with any of the substitutions, return them to the employee when you pick up your order or return them to any Food Basics store within 14 days. See Food Basics' return policy for more details.
Allergies? Be sure to check the ingredients of substituted products.
If a product does not meet your expectations, please use our online refund tool, available directly in your account's order history. This tool will allow you to choose the products for which you want a refund, choose the reason for the refund, and submit your request.
Please note that only one online refund request is allowed per order and the request must be submitted within 3 days of receiving your order.
If a product does not meet your expectations, please use our online refund tool, available directly in your account's order history. This tool will allow you to choose the products for which you want a refund, choose the reason for the refund, and submit your request.
Please note that only one online refund request is allowed per order and the request must be submitted within 3 days of receiving your order.