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Payment
If you're getting an error message, check the following requirements:
- The credit card you've entered is a Visa/Mastercard/Amex or Visa Debit.
- The laptop, smartphone, etc. you're using has a Canadian IP address.
- The billing address linked with your saved payment method is Canadian.
If all of the above is correct and you're still getting an error message, connect with the bank that issued your credit card to check that the address and postal code associated with your card are correct.
We currently only accept Visa, Visa Debit, MasterCard and American Express for online orders.
You can have more than one credit card in your saved payment methods, but you can only use one card to pay for each online order.
You can add or update your payment method, here.
You can add or update your payment method, here.
Your credit card will be charged on the day of your online grocery pickup.
Once your order has been prepared, the total amount will be finalized based on discounts, promotions and prices in effect, availability and actual weight of products, applicable fees, taxes and the selected store and service.
Simply add the promotional code at checkout and click "Apply".
Please note that promotional codes do not apply to alcohol purchases, nor are these products included in the required minimum amount for the use of promotional codes.
Only one promotional code may be used per order.
On the day of your pickup, you will receive an electronic receipt by email with all the details of your order. There are no paper receipts provided for online orders.
Keep a copy of this receipt for reference or if you ever have any questions or issues with your order.
Foodbasics.ca complies with the highest standards of information security. Other than your billing address, Food Basics doesn't store any of your banking information on its site.
If you’re using a public computer, it is important to remember to close your session once you've placed your order and delete your username and password used during your session.
Whether you use a public or home computer, you can rest assured that foodbasics.ca is a secure site; your confidential information is protected while browsing and a banking service provider protects your credit card information.
Gift cards are currently not accepted online.