Your privacy is very important to us. We are committed to earning your trust by safeguarding your personal information. All the information you provide to us is securely maintained and is kept strictly confidential. We do not, and will not, sell or rent our customer lists or private health information to other companies.
This Privacy Commitment describes clearly the information we collect at our Food Basics stores, how we use it and how it is protected. It also details how to verify the accuracy of your personal information.
The following principles govern our collection and use of your
Information is only gathered with your consent.
Information is kept strictly confidential and secure.
Information is only used for the purposes stated.
Information is checked for accuracy.
You may have access to your personal information upon request.
Who are we?
Food Basics, is a division of Metro Ontario Inc.("Metro"). Metro Ontario Pharmacies Limited is a wholly owned subsidiary that operates pharmacies in some of those stores.
What information do we collect and why do we collect it?
We may collect personal information about you through various contacts, such as:
over the phone (i.e. when you call our Customer Care Department at 1-866-922-7427) or at our stores
through the internet (e.g. 'Contact Us', contests, online surveys, etc.)
when you use our pharmacy service
The type of personal information we collect may include your name, address, telephone number, e-mail address and participation in promotions.
Satisfying your needs is very important to us. The information we collect is used to better understand what our customers buy so that we can keep improving our products and services. From time to time, with your consent, we may contact you for market research purposes. We may also select a limited number of special offers, free samples or other information to send you. We are committed to ensuring that you only receive those communications that would be of most interest to you. If at any time you would like us to stop sending you this type of material, please contact us at the address below.
At our pharmacies, we may collect your name, date of birth, weight (if under age 13), previous and current medical conditions, allergies, previous medication history, drug plan information (if applicable, including OHIP number for the Ontario Drug Plan over age 65 patients), physician information, pregnancy/lactation status (if applicable), and other pertinent health care information necessary to service your health needs.
Our pharmacies collect personal information to perform the
To provide enough health information for our pharmacists to properly counsel, fill, and recommend products to match your health care needs, and to assist physicians and other health care providers in managing your drug therapy.
To manage an accurate database of your health information to assist other health care professionals as needed.
To allow third party public and private drug benefit administrators enough information to pay for the medication(s) and service(s) provided
Call-backs and therapy changes - we may call you after the prescription filling process to follow up on your drug therapy.
Who has access to your personal information?
Selected Metro Ontario Inc employees: Access to your personal information is limited to a select group of Metro Ontario Inc. employees who use it only for purposes explained in the previous sections. All these employees are bound by this Privacy Commitment. Unauthorized access to, misuse and/or disclosure of customer information is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures.
Outside service suppliers: We sometimes use outside organizations to provide services such as analysis, market research, data processing and printing. Our pharmacies may utilize a medication delivery service, but only with your consent. All these suppliers are bound by strict contracts to protect the privacy and security of your information, and they are given only the information necessary to perform those services. They are also prohibited from storing, analyzing or using that information for any other purpose.
Drug Benefit Plans: We disclose personal information to drug benefit plan administrators in order for them to pay for the medication(s) and service(s) provided. These insurance providers do have the ability to internally audit the pharmacy upon sufficient notice.
Government Authorities: If we are required by law or a court order to disclose personal information, we will disclose only that information that is legally required.
How do we safeguard your information?
We are committed to keeping secure the data we collect and take precautions to protect it from unauthorized access, loss, misuse or alteration. The following are the security safeguards that we have in place to provide necessary protection:
Physical measures such as secure filing cabinets
Technology tools such as user ID numbers, passwords and firewalls
Organizational controls such as limiting access on a 'need-to-know' basis, staff training, and confidentiality agreements.
Compliance with the patient confidentiality requirement of the Drug and Pharmacy Regulations Act.
The cornerstone to protecting your privacy is consent. We only collect, use, and disclose your personal information with your consent, unless otherwise required by law. Your consent to disclosure can be either express or implied, depending on the circumstance.
Whether your consent is express or implied, you are not consenting to Metro sharing your personal information beyond what has been described in this Commitment. Under no circumstances will we sell or rent customer lists or personal information to others.
Accessing your personal information
You may access and verify your personal information and find out to whom we have disclosed it by contacting us at the address below. We will respond to your request as quickly as possible and no later than 30 days after receipt of your request. Responding to a request for information will usually be done at no cost to you. However, a fee for reasonable costs incurred may be charged in responding to more complex or multiple queries. We will notify you of such costs before processing the request.
If you have any questions about our Privacy Commitment or would like to access or verify your personal information, you can contact us by writing to:
Metro Privacy Commitment - Food Basics
5559 Dundas Street West
Toronto, ON, M9B 1B9
Our Opt Out Policy
At any time, you can contact us at the above address if you do not want to receive any marketing and/or promotional communications from Metro in electronic, printed or verbal format.