• Customer Service
• Donations and Fundraising
• Privacy and Security
•  Food Basics Store Locations? Employment - Store Positions?
• Weekly Flyer

1. Customer service

Metro Ontario Inc. Return Policy

Metro and Food Basics

Metro Ontario Inc. Return Policy

If you are not completely satisfied with your purchase, simply return the item and receipt within 14 days for a refund or product exchange.*

Corporate Brand Products Return Policy

All of our Corporate Brand Products (Selection and Irresistibles products) are backed by a 100% satisfaction guarantee.  If you are not completely satisfied with your purchase, simply return the item and receipt within 14 days for a refund or product exchange.*

Returns with a Receipt

·         If you are not completely satisfied with your purchase, simply return the item and receipt within 14 days for a refund or product exchange.

·         Refunds are issued in the same method of payment as the original purchase:

Debit card purchases are refunded to the original debit card

Credit card purchases are refunded to the original credit card

Gift card purchases are refunded to a non-denominational card if the value is greater than $10.00

Returns without a receipt

·         Provided that the product is unopened or unused, a product exchange will be offered at the same value as the original item, on the date of the exchange.

Exceptions

·         With a receipt and provided that these items are not opened, the following items are eligible for a refund or exchange. 

— Tobacco                   — Batteries                              — Baby Formula                      — Diapers

— Razor Blades            — Personal Garments              — CDs, DVDs, Videos & All Electronics

·         We reserve the right to refuse a refund or product exchange on any opened product with or without a receipt

·         We reserve the right to refuse a refund or product exchange on any product without a receipt

·         All gift card sales are final.  No refund or exchange will be provided with or without a receipt.

·         Sale of Books, Magazines, Kosher for Passover products, Special Events Tickets are final.  No refund or exchange with or without a receipt.

·         For Seasonal Items that may not be available for a product exchange, a credit of the lowest final retail will be applied to a gift card.

·         Seasonal product (e.g. Easter candy, Halloween candy, seasonal holiday product) will not be eligible for a refund or product exchange after the date of the holiday.

·         Proof of purchase is required for all Garden Centre Merchandise refunds/exchanges. There are no refunds on annual flowers or plants.  Perennials are eligible for a refund or exchange for up to one year after purchase with the receipt.

·         For all Pharmacy items, see the Pharmacist.

·         Upon refund or exchange, your signature, name, address and phone number are required. This information is collected and used for audit and fraud prevention purposes only. This information will not be disclosed to any third party, except if required by law.  Proof of identification is also required.

*It is preferable that product is returned to the store where purchased.               Effective: April 2010, Ontario Only

We reserve the right to refuse a refund or product exchange.

Food Basics is the discount banner of Metro Ontario Inc. and operates over 115 stores across Ontario. Since 1995, Food Basics continues to save our Customers money on all their grocery needs and where our Customers receive “always more for less”.

Our community-based corporate stores offer competitive prices on a variety of top national brand products, international foods as well as our own high quality products- Selection and Irresistibles, in an easy to shop layout.

Our payment options are cash, debit or Visa, MasterCard, and American Express credit cards.

We accept Metro-Food Basics gift cards, Metro gift cards, A&P gift cards, Visa gift cards, Metro gift certificates, Food Basics gift certificates.*

(We do not accept AIR MILES Reward Certificates at Food Basics Stores - only at Metro Stores in Ontario.)

Yes, Food Basics does accept coupons.

Only one valid coupon is accepted on one item purchased. The one coupon redeemed is not valid with any other offer.

Internet Coupons :

We accept Food Basics Coupons printed from our Food Basics website.

Coupons from save.ca are accepted. These coupons are ordered from the website and MAILED to the customer’s home.  These coupons are not printed by the customer from the internet.

Manufacturer Coupons printed from the Internet, either on-line coupons or e-coupons are not accepted.

(See store for more details.)

Rainchecks are not issued at Food Basics. Food Basics offers great weekly specials at maximum savings for our Customers.

All advertised items in our flyer are “while supplies last” and we reserve the right to limit purchases to reasonable family requirements.

Yes. Gift Cards make the simplest gift shopping ever! Food Basics sells Metro-Food Basics Gift Cards in denominations of $20, $50 and $100. Larger amounts can be purchased by speaking to the Store Manager. Metro-Food Basics Gift Cards can be used in all of our Food Basics and Metro Stores.

Also, you can choose from a large variety of other Retailer Gift Cards in various denominations. These are easy to give and easy to use with no returning of unwanted items.

All gift card sales are final.  No refunds or exchanges will be provided.

See the store for details, and the backer card attached to each gift card, as terms and conditions apply.

We currently do not offer online shopping or delivery service. However we have over 115 Food Basics stores in Ontario to serve you. Please visit our Store Locator to find a store near you.

Our products are exclusive to our stores and we do not sell wholesale for export.

2. Sponsorship

Metro’s Stores have always been strong supporters of their communities through our employee donation program – The Metro Full Plate Program. The Metro Full Plate Program supports four food-related charities: Breakfast Clubs of Canada, Ontario Association of Food Banks, Second Harvest and United Way. Therefore, we cannot accommodate requests to sponsor sports teams or other projects of this nature.

3. Privacy and Security

4. Food Basics Store Location? Employment - Store Positions?

You can visit one of our stores and ask for an application.

5. Weekly Flyer